Accessibility

Accessibility statement

The Village of Hannibal is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to improve the user experience for everyone and apply relevant accessibility standards where practicable.

Resident using a laptop to access online services
Our approach

How we support accessible access

We design and maintain this website with accessibility in mind, focusing on clear content structure, readable typography, and keyboard-friendly navigation.

Clear, consistent navigation

Pages use meaningful headings and predictable layouts to help users find information quickly.

Readable content

We aim for strong colour contrast, plain language where appropriate, and descriptive links that make sense out of context.

Accessibility help and guidance

If you experience difficulty using this website, the information below may help. If you still need assistance, please contact the Village.

What accessibility standard do you follow?

We aim to align with WCAG 2.1 Level AA where practicable and continually review content and templates to improve accessibility.

Can I use the site with a keyboard only?

We aim to ensure key site functions can be used without a mouse, including menus, forms, and buttons. If you find a keyboard trap or an element you cannot reach, please report it.

Do images have alternative text?

We aim to provide meaningful alternative text for informative images. Decorative images may use empty alt text so screen readers can skip them.

Are documents accessible?

Some older PDFs or scanned documents may not be fully accessible. If you need a document in an alternative format, please contact us and we will work with you to provide it.

How do I report an accessibility issue?

Please use Report an Issue and select “Website accessibility”, or email us with the page link and a brief description of the problem.

What if I need help completing an online form?

If you need assistance, please call 315-564-7115 during office hours or contact us to arrange support by appointment.